Frequently Asked Questions

Browse below to review the answers to the most common questions that I receive as a Licensed Professional Counselor. Review the list I’ve provided, and if anything is still unclear, get in touch and I’ll be happy to assist you.

How long will the process take?

There is important intake information to complete and payment information to set up. Insurance takes about 24 hours to approve. Credit cards and cash-paying clients tend to get scheduled faster.

How do I schedule an appointment?

Click on the link that says "Contact Us" found on multiple pages. Enter the required information and you will be contacted within 24-48 hours to schedule your first session.

Will my health insurance cover therapy?

Coverage varies greatly, but our services may be covered in part or in full by your insurance provider. Please contact your HMO or health insurance plan to learn more about what your plan covers. Below are some questions that are helpful to ask:

Do my insurance benefits include mental health services?
What is the coverage amount per therapy session?
Will I be required to pay a copay?
Is there a limit to the number of sessions per year my plan covers?
What is my deductible?
Do I need to get approval from my primary care physician?

What if I need to cancel my appointment?

If you need to cancel your appointment, please contact us at least 24 hours in advance of your session. Sessions canceled with less than 24 hours' notice will not be refunded.

Consumer Notice & Informed Consent
Provider Information

Name: Caravella Stephens Butler, M.Ed.
License: Licensed Professional Counselor (LPC #81933)
Practice Name: Dream Counseling Center
Email: support@thedreamcounselingcenter.com

Phone: (346) 420-5476

Licensure & Regulatory Authority

I am licensed in the State of Texas and regulated by the Texas Behavioral Health Executive Council (BHEC).

Texas Behavioral Health Executive Council (BHEC)
📍 https://www.bhec.texas.gov

📞 (512) 305-7700

If you have a concern or complaint regarding my services, you may contact BHEC directly using the information above.

Client Rights & Access to Records

You have the right to access your clinical records in accordance with Texas law.

To request records, please submit a written request to:
📧 support@thedreamcounselingcenter.com

Requests are processed within the timeframe required by law. Fees for copies may apply as permitted by Texas law.

Filing a Consumer Complaint

You may also file a consumer complaint with the Texas Attorney General’s Consumer Protection Division:

📍 https://www.texasattorneygeneral.gov

📞 (800) 621-0508

Confidentiality
All information shared in therapy is confidential and protected by state and federal law. Information will not be released without your written authorization except as required or permitted by law

Limits of Confidentiality

Confidentiality may be broken without your consent in the following circumstances:

-If there is a risk of serious harm to you or another person

-Suspected abuse or neglect of a child, elderly person, or dependent adult

-A court order or legal subpoena

-As otherwise required by Texas or federal law

Only the minimum necessary information will be disclosed.

Nature of Therapy

Therapy involves discussing personal, emotional, and psychological concerns and may at times involve discomfort. While therapy can be beneficial, no specific outcomes or results can be guaranteed.

You have the right to:

Ask questions about the therapeutic process

Refuse or discontinue services at any time

Request referrals to other providers

Emergency Services

Dream Counseling Center does not provide emergency or crisis services.
If you are experiencing a mental health emergency, please call 911 or go to the nearest emergency room.

Consent

By engaging in services with Dream Counseling Center, you acknowledge that you have reviewed this information and consent to treatment under these terms. A full informed consent document will be reviewed and signed prior to the start of services.